Sarah RichMAN

Chief Operating Officer

The Canopy NYC Play Space + Dance Studio | Brooklyn, NY

Nov 2023 – Present

Oversaw launch and operational leadership of a premium children’s experiential play space and dance studio in North Williamsburg.

Key Impact:

• Opened and operationalized a child-centered experiential venue from concept to launch.

• Designed interactive programming for ages 1–10, balancing safety, joy, and developmental structure.

• Built operating systems, SOPs, staffing models, and customer journey standards.

• Led daily hospitality operations, events, birthday parties, and community programming.

• Managed P&L, labor planning, inventory, and vendor relationships.

• Established scalable frameworks for growth and long-term expansion.

• Cultivated a brand centered on emotional safety, inclusivity, and experiential excellence.

Chief Operating Officer

PRESS Modern Massage | New York, NY

July 2020 – Present

Executive leader responsible for multi-location operations, growth strategy, and experiential hospitality across a premium wellness brand.

Key Impact:

• Scaled business from 2 to 5 studio locations while preserving brand integrity and service excellence.

• Led multi-location operational strategy, staffing models, pricing strategy, and margin optimization.

• Owned P&L performance, labor controls, inventory management, and procurement.

• Developed scalable SOPs and field leadership structure.

• Partnered cross-functionally with marketing, HR, and finance to align growth with operational capacity.

• Implemented enterprise KPIs and accountability structures for studio managers.

Operations Manager

SoulCycle Inc. | NYC Headquarters

Apr 2017 – Jul 2020

Progressed from Assistant Studio Manager to Operations Manager overseeing 100+ studios internationally.

Key Impact

• Supported operations strategy for 100+ studio locations.

• Led execution of high-profile seasonal pop-ups in Palm Beach and Aspen (4 Winter Pop-Ups), managing staffing, logistics, guest experience, and brand consistency.

• Owned capacity management, labor modeling, retail integration, and guest satisfaction metrics.

• Developed leadership pipelines and trained studio managers across markets.

• Balanced hospitality excellence with operational discipline and cost control.

Earlier Roles:

Operations Specialist • Operations Coordinator • Assistant Studio Manager

Founder + Artistic Director

Luminous Tour | United States (Traveling Program)

Dec 2021 – Jan 2025

Founded and produced a national experiential dance convention championing inclusion and accessibility.

Key Impact:

• Owned and produced multi-city, tour-based events, overseeing venues, travel logistics, schedules, staffing, and on-site execution.

• Led creative direction while overseeing operational infrastructure.

• Built brand rooted in inclusivity, joy, and artistic integrity

• Built and managed strategic partnerships with studios, artists, sponsors, and community organizations nationwide.

• Led contracting, procurement, and budget management for all tour operations.

• Ensured high-quality participant experience while maintaining strong financial and operational controls.

• Developed inclusive programming models that expanded access to high-level arts education.

Artistic Director / Founder

Channel:Dig | New York, NY

May 2016 – Jan 2022

• Led creative direction and production for an artist-driven performance platform.

• Produced live performances and events, managing budgets, timelines, venues, and collaborators.

• Cultivated partnerships with artists, cultural institutions, and performance spaces.

• Oversaw artistic development while ensuring smooth operational execution.

Founder

SHIFT Dance Series | New York, NY

Sep 2014 – Jul 2018

• Created and produced an affordable, high-quality dance workshop series.

• Managed instructors, venue partnerships, scheduling, and participant experience.

• Built a welcoming environment focused on experimentation, access, and community.

Additional Experience

• Assistant Studio Manager — SLT (Strengthen Lengthen Tone)

• Choreographer — Maple Avenue Dance